SKY Deutschland

Optimize messaging during wait time within customer service interactive voice response system.

Project Details

CLIENT: SKY Deutschland
ONLINE: Sky.de

Offerings

  • Co-Creative Design Research
  • Brand Strategy
  • Storyboarding
  • Scripting
  • Prototyping
  • UX Design

This project was aimed at optimizing SKY’s Interactive Voice Response (IVR) system to aid in promoting self care via their online E-Care platforms. After extensive research regarding ideal IVR environments, customer satisfaction surveys and effective marketing through personal persuasion we concluded with a very simple and cost-effective approach to optimizing SKY’s IVR messaging

NOTE: This project was conducted under NDA. Please contact us for further information.

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