Optimize messaging during wait time within customer service interactive voice response system.
Sky Deutschland
Offerings
- Co-Creative Design Research
- Brand Strategy
- Storyboarding
- Scripting
- Prototyping
- UX Design
Challenge
This project was aimed at optimizing SKY’s Interactive Voice Response (IVR) system to aid in promoting self care via their online E-Care platforms. After extensive research regarding ideal IVR environments, customer satisfaction surveys and effective marketing through personal persuasion we concluded with a very simple and cost-effective approach to optimizing SKY’s IVR messaging
Solution
NOTE: This project was conducted under NDA. Please contact us for further information.
Sky Deutschland
Optimize messaging during wait time within customer service interactive voice response system.
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