SKY Germany
Optimize messaging during wait time within Customer Service Interactive Voice Response System
Project Details
Client: SKY Germany
Online: SKY.de
Offerings
Co-creative design research
Brand Strategy
Storyboarding
Scripting
Prototyping
UX Design
Description
This project was aimed at optimizing SKY's Interactive Voice Response (IVR) system to aid in promoting self care via their online E-Care platforms. After extensive research regarding ideal IVR environments, customer satisfaction surveys and effective marketing through personal persuasion we concluded with a very simple and cost-effective approach to optimizing SKY's IVR messaging.
NOTE: This project was conducted under NDA. Please contact us for further information.
