Loading...

SKY Germany

Optimize messaging during wait time within Customer Service Interactive Voice Response System
Project Details

Client: SKY Germany

Online: SKY.de

Offerings

Co-creative design research
Brand Strategy
Storyboarding
Scripting
Prototyping
UX Design

Description
This project was aimed at optimizing SKY's Interactive Voice Response (IVR) system to aid in promoting self care via their online E-Care platforms. After extensive research regarding ideal IVR environments, customer satisfaction surveys and effective marketing through personal persuasion we concluded with a very simple and cost-effective approach to optimizing SKY's IVR messaging.
NOTE: This project was conducted under NDA. Please contact us for further information.

Book your free consultation today!

All the fields are required
Call us
Location
Houston, TX, USA
Top B2B Company in Texas